Cox Communications has been building high quality communications networks since it first entered the cable television business in 1962, and delivering cable television programming remains their core business today. Cox advanced broadband network of coaxial and fiber optic cables has become the conduit through which they are delivering other advanced communications services including digital video, local and long-distance telephone and high-speed Internet access services. ZMAX provided consulting for Cox Communications outbound and inbound customer support calling campaigns. These services include:

  • Vendor Selection

  • Outbound Script Development

  • Development of Training Materials

  • Agent Training

  • Daily Project Management

  • Quality Assurance Monitoring

  • Analysis Reporting