Vendor Grouping & Selection

 

ZMAXINC qualifies a select group of top call center vendors which most closely matches the needs of our Client’s program requirements.  Upon that list of companies ZMAXINC may develop, with our client, a request for proposal (RFP) to further define the overall capabilities of each vendor candidate.  Once the top vendors have been selected a site visit may be conducted for final approval.  ZMAXINC, through its competitive industry knowledge on application pricing and required “statements of work” (SOW) designs for the program, will offer insight to reasonable and proper contract suggestions with the Vendor once selected.

ZMAXINC maintains a working knowledge of the global call center industry in regards to top vendors, agent strength of application, geography capability and the competitive market place for service. The following are areas covered with each vendor being considered for our selection process.

  • Vendor reputation   

  • Client references and case studies     

  • Systems capabilities

  • Financial status         

  • Quality procedures      

  • Company management structure           

  • Application pricing structure    

  • Site locations: US and global         

  • Related program experience

 

The Benefits of Using ZMAXINC for Your Outsourcing Needs.

Established vendor relationships, representing only the top call center providers US and globally. True understanding of The Industry in terms of pricing, performance and expected results. Application operational experience in targeting for the right vendor solution.

No cost for providing outsourcing and selection services, fees paid the contracted vendor.

Proven success of supporting numerous top clients for over 21 years, it’s what we do!

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