Custom AI/ML Development
for Contact Centers
Introducing FlexDesk.
FlexDesk is a joint venture between ZMAXINC and some of the world’s top AI/ML engineers to build custom Artificial Intelligence (AI) and Machine Learning (ML) solutions in the customer support industry.
Since the advent of large language models (LLMs), powerful AI is broadly accessible and affordable through APIs. Therefore, it makes sense for many companies to build, deployed, and own many AI tools, rather than pay ongoing monthly fees to a third party vendor.
Our AI/ML engineers have the contact center domain experience to affordably build and implement solutions to your specific problems. Solutions that you own and control.
For Internal Contact Centers and BPO Operations.
Our tailored AI/ML solutions are designed to streamline processes, enhance productivity, and optimize human agent utilization. By leveraging these advanced technologies, organizations are able to achieve remarkable cost savings and enhance customer experience at the same time.
The benefits to internal operations are clear. But it is becoming increasingly important for outsource vendors to also pursue the same efficiencies to maintain competitiveness. Therefore, our services are provided to both internal operations and outsource vendors.