Bill has held senior executive positions in global call center firms since 1987. He started ZMAXINC in 1996 to create a comprehensive vendor network for companies seeking the best outsource solutions. Bill's reputation for honesty and fairness has established him as the “go-to-person” for outsourcing solutions. His decades of experience allows him to deliver fast and reliable results for clients. Bill’s talent in developing the perfect customer/vendor partnerships, building efficient operations, and creating new marketing applications has consistently delivered strong results for clients.

Bill's work ethic and integrity was learned at an early age from his father who returned from WWII seriously injured. Despite his injury, Bill's dad went on to establish a restaurant in the small textile manufacturing town of Scottsboro, Alabama. The "Davis Restaurant" became a staple to the community, and it is where Bill learned to serve others with a cheerful heart and to always exceed customer expectations.

Prior to joining ZMAXINC, John worked as a lawyer handling BPO related negotiations and disputes. While working as outside counsel, he earned the distinction of “Ones to Watch” in The Best Lawyers in America while representing ZMAXINC and other companies in transactions and litigation throughout the southeast.

Today, John manages the operations of ZMAXINC. He actively evaluates BPO providers and new technology that are most suitable to our client base. This enables himself and the team to guide our clients in selecting the best outsource and technology solutions for their unique customer support needs. John maintains active law licenses in the states of Alabama, Georgia, and Florida.

Samir obtained his undergraduate and masters degrees in computer science from Stanford University. He has experience working as a software engineer at Microsoft and a machine learning engineer at Apple.

Samir leads the engineering team that builds, deploys, and maintains custom AI/ML contact center solutions under our FlexDesk offering.