It all begins with an in-depth understanding of your business and customer support operations. We talk through your current channels of support, technology, and the results your internal team are achieving. Our goal is not just to understand what you ae doing today, but also to forecast how your operations are likely to evolve due to economic, geographic, and technological trends.

Our goal is to identify the single best vendor for your opportunity. This selection is based on objective evidence demonstrating that they are the single best organization for the job. Our clients typically also want to see points of comparison, so we will often also help provide an analysis of two additional organizations.

We assist our clients in the negotiation of their outsourcing arrangements. This includes ensuring that our clients are comparing vendors “apples-to-apples” and that outsource prices are competitive.

To the extent desired by the client, we continue to monitor the vendors’ performance. This involves keeping track of the vendors key metrics and participating in business review meetings. Our ongoing involvement helps make sure that industry best practices are continually being adhered to.